Implementation
Requirements workshop, data migration, custom integrations, go-live support. Typical engagement: 6–16 weeks.
Services
Services
Implementation, support, training and reselling — the full delivery stack.
Support
Tiered SLAs from 8×5 business support to 24×7 critical-incident response. A named engineer is available on eligible support tiers.
Training
On-site or remote sessions for administrators and end-users. Czech and English delivery.
Reselling
Procurement and licensing support for selected ERP, BI and infrastructure vendors, plus first-line support.
SLA
SLA Response Times
| Priority | Initial Response | Target Resolution | Coverage |
|---|---|---|---|
| Critical | 15 min | 4 h | 24 × 7 |
| High | 1 h | 8 biz. h | 8 × 5 |
| Normal | 4 biz. h | 2 biz. days | 8 × 5 |
| Low | 1 biz. day | 5 biz. days | 8 × 5 |